FAQs
FAQs
General Question
We use only natural diamonds in our jewelry. Each diamond is carefully selected for its brilliance and quality.
The International Gemological Institute (IGI) certificate is an independent certification that verifies the authenticity and quality of our diamonds, providing you with assurance and peace of mind.
Yes, we are committed to ethical sourcing and ensure that all our diamonds are obtained through responsible practices.
Our jewelry is crafted using sterling silver and natural diamonds. We prioritize quality and durability in all our designs.
Product-Specific FAQs
We provide a detailed ring size guide on our website to help you find the perfect fit. You can also visit a local jeweler to have your finger professionally measured.
We use only natural diamonds in our jewelry. Each diamond is carefully selected for its brilliance and quality.
To maintain the brilliance of your jewelry, store it in a dry, cool place, avoid exposure to harsh chemicals, and clean it regularly with a soft cloth. Refer to our detailed care instructions on the website.
Some of our bracelet designs are adjustable. Please check the product description for specific details on adjustability.
Shipping and Returns FAQs
We offer standard and express shipping options. Shipping times and costs vary depending on your location. Please refer to our shipping policy for detailed information.
Yes, we ship to select international locations. Please check our shipping policy for a list of countries we ship to and associated costs.
We do not offer a return policy except in case the piece is damaged or not proper. Please refer to our return policy for more details and instructions on how to initiate a return.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.
If you receive a damaged item, please contact us immediately with your order number and photos of the damage. We will assist you in resolving the issue.
Payment and Security FAQs
Customer Support FAQs
Yes, we offer a one-year warranty on all our jewelry against manufacturing defects. Please refer to our warranty policy for more details.
We currently operate online, but we are considering opening physical stores in the future. Stay connected with us through our newsletter for updates.
Additional Services FAQs
Yes, we offer complimentary gift wrapping for all our jewelry. You can select this option at checkout.
Yes, you can add a personalized message during the checkout process. We will include your message with the order.
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