Refund and Returns Policy

At RV’s Diamond Jewelry, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we offer a simple and hassle-free refund process. Please review the following details regarding our refund policy.

1. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

• The item must be returned within [Insert Time Period, e.g., 14 or 30 days] of purchase.
• The jewelry must be in its original, unused condition, with no signs of wear or damage.
• All original packaging, including the IGI certificate, must be returned with the product.
• Customized or engraved items are non-refundable, except in cases of manufacturing defects.

2. Refund Process

• Requesting a Refund: To initiate a refund, please contact us at [Insert Contact Email/Phone Number] with your order number and reason for the return.
• Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return is delivered safely.
• Inspection: Once we receive your returned item, our team will inspect it to ensure it meets the refund eligibility criteria.
• Refund Approval: After inspection, if the item qualifies, a refund will be issued to your original payment method within [Insert Time Period, e.g., 7-14 days].

3. Non-Refundable Items

• Custom or Engraved Jewelry: Custom-made or engraved items cannot be refunded unless they arrive damaged or defective.
• Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within [Insert Time Period, e.g., 7 days] of receiving the product. We will arrange for a free return and either offer a replacement or a full refund.

5. Partial Refunds

In certain situations, only partial refunds may be granted:

• If the item shows obvious signs of use or damage not caused by our manufacturing process.
• If any parts of the product, such as the IGI certificate or packaging, are missing.

6. Late or Missing Refunds

If you haven’t received your refund yet, please:

• Check your bank account.
• Contact your credit card company, as refunds may take some time to be officially posted.
• Contact your bank, as there might be processing delays. If you’ve done all of the above and still haven’t received your refund, please contact us.

7. Contact Us

For any questions or assistance with the refund process, please reach out to us